Camstar Complaint Management™ is an enterprise-class Complaint Management system for the Life Sciences Industry that provides the ability to document and categorize complaints, address the necessary regulatory requirements and facilitate timely closure.

The following capabilities are an integral part of the Camstar Nonconformance Management ™ module:

• Systematic capturing of field events
• Triage, risk assessment and complaint escalation of events
• Adaptable workflows to address Complaint Management business processes
• CAPA escalation based on business rules
• Closed-loop interoperability with Camstar Manufacturing for product traceability and sample tracking
• Regulatory reporting and Electronic Medical Device Reporting support
• Global reporting capabilities
• Enterprise-class architecture and design
• Web 2.0 technology for exceptional usability
• Interoperability with 3rd party enterprise applications (ERP, MES, PLM…) to achieve closed-loop Quality
• Easy mapping to any organizational hierarchy
• Easy extendibility to your supply chain
• Role-based access control
• 21 CFR Part 11 compliance

Camstar White Paper
A Fundamental Shift Needed in the Approach to QMSDownload
Learn why a closed-loop platform advances product quality and trumps traditional forms-based, siloed systems